On this page
Information we collect
We collect what the service needs to work: the details you give us when you create an account or send a booking, the business and vehicle documents a dealer provides for verification, and the limited technical information needed to run the site. We do not buy personal information from third parties, and we do not sell yours.
Account information
An account holds your name, email address, phone number and your preferences. A dealer account additionally holds business details and the documents used to verify the business and its vehicles — registration papers and similar. Those documents are used for verification only and are never published on a listing or shown to customers.
Booking information
A booking record holds the vehicle you chose, whether it is self-drive or with a driver, your dates and times, your pickup and drop-off city and area, the status of the booking, and the contact details the dealer needs in order to fulfil it. Any note you add for the dealer is stored with the booking.
Device and usage data
Our servers keep the ordinary records any website keeps — the pages requested, the time, the browser and device type, and the network address the request came from. These are used to keep the service running and to investigate faults and abuse.
How we use information
To run your account, to pass booking requests to the right dealer, to answer support questions, to tell you when a booking's status changes, and to find and fix problems with the service. We also use aggregate figures — how many vehicles are listed, which cities are busiest — to decide what to build next; those figures do not identify anybody.
Sharing with rental partners
DriveOnRent is a marketplace, so a rental involves a dealer as well as us. Your contact details reach a dealer when that dealer accepts your booking, and not before. While your booking is still a request, the dealer sees what they need in order to decide — the vehicle, the dates, the city — and not who you are. Once they accept, they receive the contact details needed to arrange handover, because from that point you are dealing with them directly.
Beyond that, we share information only with the suppliers that run the service on our behalf (hosting, email delivery, image storage), and where the law requires it.
Payments
No rental payment passes through DriveOnRent. You pay the dealer directly, on their own terms, at handover. We therefore do not collect or store card numbers, bank details or any other payment instrument for a rental, and there is no payment processor in the booking flow to pass your details to.
Communications
We use the email address and phone number on your account to send you service messages — booking confirmations, status changes, password resets and replies to support requests. These are part of using the service and are not marketing. If you subscribe to updates, that is separate and you can stop it at any time.
Cookies and analytics
Signing in does not set a cookie. Your session is a token held in your own browser's storage and sent with each request, so closing the site or clearing your browser data signs you out. We use browser storage for small conveniences too — a remembered filter, your saved vehicles — and that data stays on your device.
Data retention
Account and booking records are kept while your account is open, and afterwards only for as long as we need them to settle questions about a past rental or to meet a legal obligation. Verification documents are kept while a dealer is listed with us.
Security
Access to the platform is controlled by role, and every request is checked on the server rather than only in the browser. Dealer documents are stored privately and are not reachable from a public page. No system is perfect: if a breach ever affects your information, we will tell you.
Your rights
You can see and change most of what we hold from your profile, and your bookings from your bookings. For anything else — a copy of your information, a correction, or deletion of your account — ask us using the details below and we will deal with it. Some records may have to be kept where the law requires it, and we will say so if that applies.
Policy updates
This policy will change as the service does. The date at the top of the page is when it last changed, and the version published here is the one that applies. Where a change materially affects what is collected or who sees it, we will say so rather than quietly republishing.
Contact
Email support@driveonrent.pk or call +92 22 555 33 99, or use the contact page. Dealers can also raise a ticket from Support in the dealer dashboard, which reaches the same team with the account already attached.